Hi Jake, 

Did you know that 72% of customers prefer finding the solution to an issue on their own rather than reaching out to customer support? Self-service is the need of the hour! Watch the video to know how you can leverage self-service with Freshdesk Support Desk.

Think of the one information your customers ask you often like your refund policy or the payment methods you accept. Go ahead and create an FAQ today, so you don't have to repeat yourself anymore and your customers can find answers easily.

Happy supporting,
Gireesh Subramaniam
VP of Product @Freshworks

P.S. Learn how the University of Sydney has adopted self-service in its support strategy. 

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